Cookies Policy

Cookies

Cookies are stored on your device when you use our website. Cookies are small text files that your computer, smartphone or tablet stores when you visit our website.

We use cookies to provide you with a well-functioning website that makes your browsing experience more pleasant and prevents you from receiving or having to enter the same information each time you visit. Cookies also allow us to see how the website is used and how we can improve it further.

In our Cookie Policy we explain which cookies we use and how you can change your choices.

Contact Us

If you contact us (via contact form, telephone, life chat or e-mail), we will process your data for the purpose of processing the enquiry and in the event that follow-up questions arise.

If the data processing is carried out for the implementation of pre-contractual measures, which are carried out in response to your enquiry, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) GDPR.

We only process other personal data if you consent to this (Art. 6 para. 1 p. 1 a) GDPR) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) GDPR). A legitimate interest is, for example, to respond to your enquiry.

Disclosure of personal data to third parties

Your personal data will only be passed on if there is a legal obligation to do so or to service providers and partner companies that have been carefully selected in advance and are contractually obliged to comply with the requirements of data protection law.

• Disclosure within affiliated companies pursuant to Art. 6 Para. 1 lit. b GDPR

We pass on your personal data for the conclusion and processing of contracts for offers on our website to affiliated companies. This is particularly necessary so that you can use all our offers. If you contact a store or our customer hotline with questions, complaints or returns as well as other complaints, they will also receive access to your order data in order to be able to process your request.

• Disclosure to service providers according to Art. 6 para. 1 lit. b and f GDPR

For the operation and optimisation of our website and our services and for the processing of contracts, various service companies work for us, e.g., for central IT services or the hosting of our website, for the payment, to whom we pass on the data required for the fulfilment of the task (e.g., name, address).

Some of these companies act for us by way of commissioned processing and may therefore use the data provided exclusively in accordance with our instructions. In this case, we are legally responsible for appropriate data protection precautions at the companies we commission. We therefore agree on specific data security measures with these companies and monitor them regularly.

In contrast to order processing, in the following cases we transmit data to third parties for their own use in order to process payment for services to our payment service provider (Stripe).

We do not collect or store any payment transaction information such as credit card numbers or bank details during the payment process. You only provide this information directly to the respective payment service provider.

• Disclosure to other third parties pursuant to Art. 6 para. 1 lit. c and f GDPR

We will disclose your data to third parties or government agencies within the framework of existing data protection laws if we are legally obliged to do so, e.g., due to official or court orders, or if we are entitled to do so, e.g., because this is necessary for the prosecution of criminal offences or for the exercise and enforcement of our rights and claims.

Sending information

We use your data for sending information ordered by you about our offer and other promotions from us to the e-mail address provided by you.

On our website there is the possibility to subscribe to a free newsletter. When you register for the newsletter, the data from the input mask is transmitted to us, i.e. at least your e-mail address. The registration is carried out by means of the so-called double opt-in procedure.

After registration, you will receive an e-mail asking you to confirm your registration. This confirmation is necessary so that no one can register with other people’s e-mail addresses. For the processing of the data, your consent is obtained during the registration process and reference is made to this data protection notice. If you register for our newsletter, which informs you about our latest products and services, the personal data you provide in this context (such as name, address and e-mail address) will be processed by us for the purpose of sending you the newsletter.

We would like you to enjoy reading our e-mails. Therefore, we try to only include content that you are likely to be interested in. We therefore measure and store opening and click-through rates in your usage profile, i.e. whether and when you open our emails, which content of the emails you click on and when, as well as whether and why our emails could possibly not be delivered. We also use this data for statistical purposes. In particular, this serves our legitimate interest to evaluate the performance of the individual newsletter campaigns and to define optimisation measures in order to make the newsletter as attractive and suitable as possible for you. The legal basis for the processing is therefore Art. 6 para. 1 lit. f GDPR.

Of course, you can unsubscribe from receiving our information at any time, i.e., revoke your consent with effect for the future or object to data processing. For this purpose, you will find a corresponding unsubscribe link in every mail or newsletter and can confirm the unsubscription on our website. You can also contact us for a cancellation at any time.

General technical organisational measures

Shelbourne Accountants has taken a variety of security measures to protect personal information to an appropriate extent and adequately. All information held by Shelbourne Accountants is protected by physical, technical and procedural measures that limit access to the information to specifically authorised persons in accordance with this Cookies Policy.

The Shelbourne Accountants website is behind a software firewall to prevent access from other networks connected to the Internet. In addition, only employees who need the information to perform a specific job are granted access to personally identifiable information. These employees are trained in security and privacy practices and treat your information confidentially.

The transmission of your personal information during an order transaction in the online shop is encrypted using industry standard Secure Socket Layer (“SSL”) technology, (SSL encryption version 3).

Analysis and targeting tools

• Google services

On our website, we use various services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”).

You can find more information about Google services at https://www.google.com/privacy/ads/.

• Google Analytics

Our web site uses Google Analytics to design and improve the web site according to your needs. Google Analytics uses so-called cookies, which are stored on your terminal device, and which enable an analysis of your use of the website. The information generated by the cookie is usually transferred to a Google server in the USA and stored there. We use the extension of IP anonymisation (so-called IP masking) on this website, i.e. your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.

The legal basis for the data processing is Art. 6 para. 1 lit. f) GDPR.

Google’s services also include reports on the effectiveness of our advertising measures (including across devices), on the demographics and interests of our users, as well as functions for the cross-device delivery of online advertising if you are the owner of a Google account and have consented to the personalisation of advertising (“Ads Personalisation”). In this case, the legal basis for data processing is your consent to Google (Art. 6 para. 1 lit. a) GDPR).

You can object to the collection or analysis of your data by Google Analytics by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout.

The data sent by us and linked to cookies, user IDs (e.g., user ID) or advertising IDs are automatically deleted after 14 months.

For more information on the terms of use of Google Analytics, please visit https://www.google.com/analytics/terms/.

• Google remarketing function

Google’s remarketing function enables us to present our users with advertisements based on their interests on other websites within the Google Ads network (so-called “Google Ads” or ads on other websites). For this purpose, the interaction of users on our website is analysed in order to be able to display targeted advertising to users on other sites even after they have visited our website. For this purpose, Google stores a number in the browsers of users who visit certain Google services or websites in the Google display network. This number, known as a “cookie”, is used to record the visits of these users. This number is used to uniquely identify a web browser on a specific computer and not to identify a person; personal data is not stored.

The legal basis for the data processing is Art. 6 para. 1 lit. f) GDPR.

You can deactivate the use of cookies by Google by installing the plug-in provided under the following link: www.google.com/settings/ads/plugin.

• Google Conversion Tracking

We also use Google’s conversion tracking in this context. When you click on an ad placed by Google, a conversion tracking cookie valid for 30 days is stored on your terminal device. This cookie is not used for personal identification. The information obtained using the conversion cookie is used to create conversion statistics for Google Ads customers.

The legal basis for this data processing is Art. 6 (1) f GDPR.

You can deactivate interest-based Google Ads on Google in your browser by activating the “Off” button at https://adssettings.google.com/authenticated or by deactivating it at http://www.aboutads.info/choices/.

• Other services of the Google Marketing Platform

Our website also uses other services of the Google Marketing Platform (formerly “Google Doubleclick”). These services use cookies to serve ads that are relevant to users, to improve campaign performance reports or to prevent a user from being served ads more than once.

Google uses a cookie ID to record which ads are displayed in which browser and can thus prevent them from being displayed more than once. In addition, Google can use cookie IDs to record so-called conversions, i.e. whether a user sees an ad and later visits the advertiser’s website and makes a purchase there. According to Google, these cookies do not contain any personal information.

Your browser automatically establishes a direct connection with Google’s server. We have no influence on the scope and further use of the data collected by Google through the use of this service. According to Google, the integration of these services provides Google with the information that you have called up the relevant part of our website or clicked on an advertisement from us. If you are registered with a Google service, Google can assign the visit to your user account. Even if you are not registered with Google or have not logged in, it is still possible for the provider to obtain and store your IP address.

In addition, cookies enable us to understand whether you perform certain actions on our website after you have called up one of our ads on Google or on another platform or clicked on it (conversion tracking) (“floodlight”). Google uses this cookie to understand the content you have interacted with on our websites in order to send you targeted advertising later.

You can prevent the tracking process by making the appropriate setting in your browser software (e.g. third-party cookies deactivated), deactivating cookies for conversion tracking by blocking cookies from the domain www.googleadservices.com in your browser settings, with regard to interest-based ads from providers that are part of the self-regulation campaign “About Ads” via the link http://www.aboutads.info/choices or at the link http://www.google.com/settings/ads/. We would like to point out that in this case you may not be able to use all functions of this offer to their full extent.

The legal basis for data processing is Art. 6 para. 1 lit. f) GDPR.

• Facebook Custom Audiences

Our website uses the “Custom Audiences” remarketing function of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). This allows users of the website to be shown interest-based advertisements (“Facebook Ads”) when visiting the social network Facebook or other websites that also use this procedure. In this way, we pursue the interest of showing you advertising that is of interest to you in order to make our online offers more interesting for you. The legal basis for the processing of your data is Art. 6 (1) f GDPR.

With Custom Audiences, your browser automatically establishes a direct connection with the Facebook server. We have no influence on the scope and further use of the data collected by Facebook through the use of this tool and therefore inform you according to our state of knowledge: Through the integration of Facebook Custom Audiences, Facebook receives the information that you have called up our website or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your Facebook account. Even if you are not registered with Facebook or have not logged in, it is possible that the provider processes your IP address and other identifying features.

Deactivation of the “Facebook Custom Audiences” function is possible for logged-in users at https://www.facebook.com/settings/?tab=ads#.

Further information on data processing by Facebook is available at https://www.facebook.com/about/privacy.

• Squarespace Metrics

Our website uses Squarespace Metrics, a web analytics service provided by Squarespace, Inc, 225 Varick Street, New York, NY 10014, USA (“Squarespace”).

Squarespace Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The data generated by cookies about the use of our website is transmitted to a Squarespace server in the USA and stored there.

Squarespace uses the data to evaluate the use of the website by the visitor, to compile reports on the visitors’ activities on the website and to provide other services related to the use of the website. Where Squarespace is required to do so by law, or where third parties process the data on its behalf, the data will be transferred to those third parties. Squarespace will never associate your IP address with any other data held by Squarespace. You have the option to prevent cookies from being stored on your computer by making the appropriate browser settings. However, by deactivating cookies you may not be able to use all the functions of our web site to their full extent. By using the website, you consent to the processing of data about you by Squarespace in the manner described above and for the purposes of compiling visitor statistics on the use of the website and improving the website.

The legal basis for the collection and processing of the data is Art. 6 (1) f GDPR. The legitimate interest in collecting and processing the data is to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and internet use.

• Hotjar

We use Hotjar, a web analytics service provided by Hotjar Ltd, Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta (“Hotjar”), to better understand usage patterns, to better understand the needs of our users and to optimize our services and user experience. Hotjar enables us to better understand the user experience on our sites (i.e., how long users spend on which of our sites, which links they click, what they like and dislike, etc.) so that we can tailor our offerings based on user feedback.

Hotjar uses cookies and other technologies to collect information about user behavior and user devices (in particular, a device’s IP address (which is collected and stored in anonymized form), screen size, device type (unique device identifiers), browser information, geographic information (on a country-by-country basis only), preferred language for viewing our web site). Hotjar stores this data in a pseudonymized user profile. Neither Hotjar nor we will use this information to identify individual users, nor will the data be merged with other data about individual users. You can object to the creation of user profiles, the storage of data about your use of our site by Hotjar, and the use of tracking cookies by Hotjar on other sites at any time by following this link https://www.hotjar.com/opt-out.We have entered into an order processing agreement with Hotjar. The use of Hotjar is based on your consent according to Art. 6 (1) (a) GDPR.

• Hubspot

When you visit certain business sections of our website, our partner HubSpot uses the cookie listed below for functionality, performance and to track visitors. This cookie is used to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. Please refer to HubSpot`s usage policy for more information. The legal basis for the collection and processing of the data is Art. 6 (1) f GDPR. The legitimate interest in collecting and processing the data is to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and internet use.

Duration for which the personal data are stored

The criterion for the duration of the storage of personal data is the respective statutory retention period. After the expiry of the period, the corresponding data is routinely deleted, provided that it is no longer required for the fulfilment of the contract or the initiation of the contract.

Contact

Should additional questions arise regarding this cookies policy, please feel free to contact us at any time.